Cancellation and Refund

At Qalbee, customer satisfaction is our top priority. We understand that sometimes plans change, and we are here to make your shopping experience as smooth as possible. Please review our cancellation and refund policy below.

Cancellation Policy

1. Order Cancellation by Customer

You can cancel your order within 4 hours of placing it by contacting us at info@qalbee.com or calling us at 7983512145.

Once your cancellation request is processed, we will confirm it via email or phone.

 2. Order Cancellation by Qalbee

We reserve the right to cancel orders in cases of:

  • Unavailability of stock.
  • Incomplete or inaccurate shipping details.
  • Payment issues or suspected fraudulent transactions.

In such cases, we will notify you immediately and issue a full refund if payment has already been made.

Refund Policy

1. Eligibility for Refund

Refunds are applicable in the following cases:

  • You received a defective or damaged product.
  • Cancellation of order within the allowed period (before shipping).

2. Refund Process

To initiate a refund, please contact us at info@qalbee.com with your order details and reason for the refund request.

Once your request is reviewed and approved, we will process your refund.

Refunds will be processed through the original payment method and may take 7-10 business days to reflect in your account.

3. Non-Refundable Situations

  • Products that have been used, washed, or altered.
  • Requests made after 2 days of receiving the product.
  • Custom or personalized orders.

Return Guidelines

If you need to return a product, please follow these steps:

  • Contact us at info@qalbee.com or 7983512145 within 7 days of receiving your order.
  • Ensure the product is unused, in its original packaging, and has all tags intact.
  • Ship the product to the following address:
    Qalbee, Almora, Uttarakhand-263601, India

Exchange Policy

If you wish to exchange a product, please contact us with your order details and the item you wish to exchange it for. Exchanges are subject to stock availability.

Contact Us

For any further assistance regarding cancellations, returns, or refunds, please get in touch with us:

Qalbee
Almora, Uttarakhand-263601, India
Telephone: 7983512145
Email: info@qalbee.com