Shipping and Delivery
Order Processing
Processing Time: Orders are processed within 10-15 business days. Custom orders may take up to 20 business days to process.
Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
Domestic Shipping (India)
Standard Shipping: Typically takes 5-7 business days.
Shipping Costs:
Standard shipping is free for orders above ₹3,000.
For orders below ₹3,000, a flat rate of ₹100 is applied.
Express shipping rates are calculated at checkout.
International Shipping
Processing Time: Orders are processed within 10-15 business days. Custom orders may take up to 15 business days to process.
Shipping Time: Delivery times vary by destination but typically range from 10-20 business days.
Shipping Costs: ShippingI rates are calculated at checkout based on the destination and weight of the package.
Order Tracking
Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through our website or the carrier’s website using the provided tracking number.
Shipping Restrictions
P.O. Boxes and Military Addresses: We currently do not ship to P.O. boxes or military addresses. Please provide a physical address for delivery.
Remote Areas: Delivery to remote or rural areas may take longer than the usual shipping times.
Delivery Issues
Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
Lost or Stolen Packages: Qalbee is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Delays
Unexpected Delays: While we strive to deliver your orders within the estimated time frames, there may be delays due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. We appreciate your patience in such cases.
Damaged or Missing Items
Damaged Items: If you receive a damaged item, please contact our customer service within 2 days of delivery at info@qalbee.com or call us at 7983512145. Provide your order number, a description of the issue, and photos of the damaged item. We will arrange for a replacement.
Missing Items: If an item is missing from your order, please contact our customer service within 2 days of delivery. We will investigate and resolve the issue promptly.
Contact Us
For any questions or concerns regarding our shipping and delivery policy, please contact us at:
Email: info@qalbee.com
Phone: 7983512145
Address: Almora, Uttarakhand-263601, India
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